Tickets
Discovery Technologies employs a ticketing system to address client support issues. A form is presented in order to best gather the information from the client. This streamlined data gathered from client input is then forwarded to our support team, and assigned to members based on the request type. This type of system ensures all requests are received, assigned and responded to within a short time to enable support efficiency.
It is important for our team to provide efficient support to our clients, to ensure they are consistently working with correct and accurate data, enabling them to make informed decisions.
We understand that you may not always be in a position to log a request/inquiry using our ticketing system,
as such all inquiries and concerns may bebe also addressed to support@discoverytechnologiesja.com.
Our dedicated development team will respond to your mails in an timely manner and work towards
an expedient and permanent resolution.
Turnaround Time
Responses to emails are made within eight (8) hours of receipt. Resolutions to service requests are achieved within twenty-four (24) business hours on acknowledgement of the ticket or email.